JetBlue apologizes on YouTube for stranding passengers

JetBlue has adopted its own Passenger’s Bill of Rights, which includes free vouchers for delays and $1,000 for any involuntary denial of boarding due to overbooking.

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This entry was posted on Thursday, February 22nd, 2007 at 1:41 am and is filed under ads. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to JetBlue apologizes on YouTube for stranding passengers

jasleinstein says:

February 22, 2007 at 5:06 pm

The press often makes it appear that every CEO of American companies are heartless and self serving. It simply isn’t true.
Finally a CEO and taking responsibility for his company’s issues. I don’t expect any company to be perfect. I do expect them to admit and address their challenges. My daughter goes to school in New York. She and we travel Jet Blue every few months. David’s message and plan make me feel confident we’ll be Jet Blue customers for a long time.
Thanks for standing up and taking charge.

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